• Shoretel Trunk Test Tool

Overview Call queuing is a great way for phone operators to manage high volume of calls. For ShoreTel systems version 12.x and lower on rare occasions a call will not fully disconnect and a received call will show as connected and use up one of the available ports even though the original caller has been disconnected.

May 6, 2009 - ShoreTel has a “trunk test tool” that has some usability. You can actually bring up the test tool, and right click a particular telephone line and.

This article explains how to forcibly disconnect the call so it does not use up one an available port on the switch. Instructions to Forcibly Disconnect Call Note: A server reboot will fix the issue, however if the issue needs to be correct during production hours, this fix can be applied without affecting other users. Eltek valere manual. For this particular client below, their requirements are that callers are not to be kept in the call queue for more than a few minutes.

Shoretel Trunk Test Tool

Call flow ends at a voicemail system to avoid callers remaining in the call queue indefinitely. In the example shown in the screenshot below, a call has been active for approximately 1 hour in the ‘Operator’ workgroup. Although ShoreTel will give the option to ‘Pickup,’ the system will immediately hang up on the user attempting to ‘Pickup’ and it will continue to display the caller as being in the call Queue. Identify The Trunk In Use If you have a large system, it is important to identify which trunk is being used so other users do not have their calls terminated by accident.